CEM 8: SPEAKING AND LISTENING (Customs, Etiquettes and Manners)

Ø SPEAKING SKILLS:

ü Key is confidence, content, delivery & voice.

ü Observe your listeners reaction to you.

ü Avoid long-winded talk..... tends to make everyone uncomfortable.

ü Too fast or too slow or an accent that is hard to understand, avoid! Remedy is by listening to the way others speak and how yours differs; self improvement (mirror practice) is recommended.

Ø LISTENING:

ü Listening to others is an Art in itself.

ü An integral part of Etiquette

ü A supreme compliment to a speaker.

ü Focus your attention on the person who is speaking and do not interrupt.

ü Look the speaker directly in the eye.

ü Lean slightly forward if you are sitting, to indicate interest. (And if possible sit closer to the speaker).

ü Certain gestures and body language may beef up interest..

ü As a good listener you are expected to react to what you are learning.

ü If you disagree with the point being made, speak in the right tone.

Also Read:

CEM 1: Etiquettes and Manners

CEM 2: Posture

CEM 3: Dress Code

CEM 4: Your Behaviour

CEM 5: Clarity
CEM 6: Extended Greetings
CEM 7: Dismissing or Escorting

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